FAQ
Frequently asked questions
If you can't find your answer below, get in touch — we usually reply within one working day.
Programme
- Which syllabus does the programme follow?
- Both Cambridge O-Level and IGCSE Chemistry. Topics are mapped to the official Cambridge syllabus and taught in a deliberate teaching order.
- How long does each lesson take?
- Most lessons are 7–13 minutes. A productive study session can fit comfortably between school and dinner.
- What if my child is behind at school?
- Start with the topic they're stuck on. The programme is designed to fill gaps as well as cover new material.
- What if my child is ahead?
- Use the syllabus map to skip ahead. The progress dashboard still tracks topic mastery, so you'll see if a foundation gap appears.
Pricing & payments
- Will pricing be in Mauritian rupees?
- Yes. All prices will be set and charged in MUR via the MIPS gateway.
- How do I pay?
- Local payment via MIPS — coming soon. We never store card details on our servers.
- Can I get a refund?
- Yes. Full refund within the first 14 days on any paid tier, no questions asked.
- Are there family or sibling discounts?
- Family pricing is being designed. Get in touch if multiple children are enrolling.
For parents
- Can parents see what their child is doing?
- Yes. Parents have a dedicated dashboard showing topic progress, recent activity and a plain-language summary.
- Do I need a Chemistry background?
- No. The dashboard and summaries are written for parents — no Chemistry knowledge needed.
- How are under-16 learners handled?
- A parent or guardian completes a short consent step before learning starts. You stay in control of the account.
Technical & privacy
- What devices can my child use?
- Any modern phone, tablet or laptop. The platform is mobile-first.
- Do you use external analytics on personal data?
- No. We never send names, emails or personal learner notes to external analytics tools.
- Is there a mobile app?
- Not yet. The web platform works very well on phones and tablets. A native app may follow once the programme is established.